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4. Q: How to check the software version of the thermal camera (or tracker)?

Case 1: Connect serial port, send serial port command

Answer: Send serial command “7e 7e 44 00 00 d4 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 14”. If there is video output, the software version information will appear in the lower left corner of the screen  in 2 lines. (as below shown)

Case 2:Connect TCP, send TCP command

Answer: Send TCP command ”EB 90 30 7E 7E 44 00 00 D4 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 14 28”.  If there is video output, the software version information will appear in the lower left corner of the screen  in 2 lines. (as below shown)

Case 3: After powering on, immediately turn on the video stream (HDMI or IP) and wait for the version information display automatically which will disappear in 30 seconds.

Case 4: If there is no video stream output or abnormal, connect IP output by configuration tool (download from Viewpro website) and click Search Version at bottom and the version number will be display in the box.